Greener Journal of Library, Information and Archival Sciences

Open Access

Adepoju et al

Greener Journal of Library, Information and Archival Sciences

Vol. 2(1), pp. 1-13, 2021

ISSN: 2672-4472

Copyright ©2021, the copyright of this article is retained by the author(s)








Users’ Perception and Attitudes toward Quality Services in Research Institute Libraries in South-West, Nigeria.



1Samuel Olusegun Adepoju; *2John Olugbenga Akinola; 3Olatundun Oluwatoyin Oyewumi; 4Isau Adewole Adegun; 5Olawumi Kudirat Salami



1,2,3,4,5 Olusegun Oke Library, Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria.






Article No.: 093021098

Type: Research

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The main objectives of the study is to investigate users’ perception and attitude towards quality service in research institute libraries in South-West, Nigeria. The total population of the 119 users in the 10 (ten) research libraries were used for this study. The questionnaire was used for data collection. The research method used for this study was the descriptive survey, using a modified version of the SERVQUAL to elicit data. The finding revealed that the gap analysis of the users’ perception were below their expectations of research libraries, especially in the area of user education, with a gap of (0.84) and a ranking of 19/33. The study depicted a significant relationship between expectation, perception and attitude of users on quality services. The finding also provided insight into the problematic areas of the library services to the users in research institutes as perceived by respondents. The study recommended that research library should work at shrinking the gaps, while monitoring and evaluating progress, constantly assessing the changing perceptions of users and revising services to ensure enduring success.


Accepted:  01/10/2021

Published: 11/12/2021


*Corresponding Author

Akinola John O.

E-mail gbengakinola@,

oooyewumi @,

aiadegun @,

kosalami @,




Users’ Perception; quality services; users’ attitudes; gap analysis; user education; Servqual




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Cite this Article: Adepoju SO; Akinola JO; Oyewumi OO; Adegun IA; Salami OK (2021). Users’ Perception and Attitudes toward Quality Services in Research Institute Libraries in South-West, Nigeria. Greener Journal of Library, Information and Archival Sciences, 2(1): 1-13.